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About Us and Our Terms and Conditions


Silver b3 is a small independent and secure online retail business based in the South West of England / UK.

ALL OUR PRODUCTS ARE STOCKED AND SENT FROM WITHIN THE UK.

Most all of our gifts and accessories are not only distinct in terms of their quality, substance, & design elegance, but are very competitively priced. They are likely to be of considerably better value than those that occasionally become available through other retail mediums, such as Major High Street chains, & Mail Order Catalogues, and other 'On-Line' shops and Catalogues etc.

So if your looking for that Special or Unique gift, one not to be found in any of the regular high street shops, particularly for those irritating friends and family members who already have everything, then look no further. Be it for a Birthday present, Wedding present, Anniversary present, or just a unique gift for that special person, friend or loved one, we hope that you will find it here.

We regularly update and expand upon the product range, and category of items available. So if you see nothing on this occasion that either appeals to you, or meets your requirements, please try again at some later date.

We are completely committed to your total satisfaction. if you have any suggestions or comments on either the product or the service we would be happy to receive them at:

Making a Purchase


Making a purchase could not be easier. Just browse our Online Catalogue, Once you have identified an item or items you wish to purchase click on the "Add To Cart" button. This process can be repeated with as many products as you like, without commitment to any purchase. After you have finished your selection/s, you can either proceed directly to the "CHECKOUT" icon, or click on "VIEW CART" icon were you will be able to view / check the item/s you have selected. You can then confirm, alter, or cancel your selection/s. Just follow the on screen prompts. At the point of 'PayPal or Credit / Debit Card' information being required, you will be taken to PayPal's 'SECURE SITE'


Payment Methods / Options:



1.) PayPal and Credit / Debit Cards:

We accept PayPal payments, and all Major Credit and Debit Cards (Visa, MasterCard, Maestro, American Express (Amex) and Discover, etc.)




(PLEASE NOTE: We DO NOT apply any surcharges for Credit or Debit Card payments, as some retailers do)



2.) Direct Bank Transfer (Online Banking Payment):

Should you wish to make an independant online payment via your own Bank please select the 'Direct Bank Transfer (Online Banking Payment)' option at Checkout.

Upon receipt of your order we will then send you a separate 'Order Reserved / Invoice' e-mail with our 'Silver b3' Banking / Payment Details.

If you choose this option we will hold your order item in reserve for 24 hours, so would ask that you make payment as promptly as possible to avoid delaying shipment of your order.

Please Note:
If after after 24 hours no payment is received we will send you an 'Order Invoice Reminder', after which if no payment is received we will assume you no longer wish to proceed with your order and it will be cancelled.



3.) Cheques:

Should you wish to pay by cheque in advance of delivery please make cheques Payable to:

'Silver b3' and with your order details, send to:

Silver b3
5 The Stables
Charmouth
Dorset
DT6 6LY
South West England
United Kingdom


Please Note::
Silver b3 uses SSL encryption to protect your privacy and personal details.

Shipping


UK ORDERS:


ALL OUR PRODUCTS ARE STOCKED AND SENT FROM WITHIN THE UK.

Most all UK orders are sent by Royal Mail 1st Class Recorded Delivery service. Postage is charged at less than cost. This is determined by the 'Gross Weight' of the product, (including packaging) The cost is then automatically calculated for you during the 'Checkout' process. There is no charge for UK Handling / Packaging.

UK Postage / Shipping is FREE on orders over 50.00


OVERSEAS ORDERS:

Most all 'Overseas Orders' are generally sent by Royal Mail's 'International Signed For' Air Mail Service the costs of which are determined by choice of location / Country, and Gross Weight, then automatically calculated on this basis during the 'Checkout' process. The shipping cost includes insurance / compensation up to a maximum of between £250 - £500.00 dependant on destination.

The 'International Signed For' service is subject to gross weight limits. This is currently set by Royal Mail at 2kg. Should your order exceed this weight an alternative Royal Mail, or other air mail service will be used.

International Postage / Shipping is FREE on orders over 100.00

Delivery Schedule


We aim to process your order right away, and to dispatch your order within 24 - 48 hours, excepting Weekends and Bank Holidays. This will be the case for most 'in stock' items. However we ask you to allow 3-5 working days before dispatch, (Including International destinations). For 'out of stock' items we ask you to allow 7-10 working days before dispatch.

PLEASE NOTE: All orders are subject to availability AND the above Delivery Schedules are also subject to the Payment Method / Option chosen.


Back Orders


If your item is not in stock, we will place it on 'back order' for you. Upon the item being re-stocked your order will be immediately dispatched to you. You will always be emailed with the option to cancel your order if you would rather not wait.

Tax Charges


We DO NOT charge any Value Added Tax (VAT) on any of our products.

We also DO NOT charge any surcharges for Credit or Debit Card payments, as some retailers do.

With the exception of the overseas shipping charges. the product price displayed is the price paid for that product.

Credit / Debit Card Security


Silver b3 is a Secure Online Shopping Site using SSL encryption to protect your privacy and personal details.

All personal details and credit card numbers are further encrypted when you enter the Secure PayPal Site, when the order is placed, using 128 bit encryption. They are only decrypted after they are cleared from the secure site in order to process the payment. They are not held in clear text on any web site.


PCI DSS Compliance.


PayPal are fully PCI DSS Compliant. The Payment Card Industry Data Security Standard (PCI DSS) is a set of 12 requirements designed to secure and protect customer payment data. PCI DSS is a worldwide information security standard defined by the Payment Card Industry Security Standards Council. The standard was created to help payment card industry organisations that process card payments prevent credit card fraud through increased controls around data and its exposure to compromise. The standard applies to all organisations that hold, process, or exchange cardholder information from any card branded with the logo of one of the card brands.



3D Secure. (Additional Online / Card Payment Security)



3D Secure is a culmination of 'Verified by Visa' and 'MasterCard Secure Code'. It is the current additional fraud prevention initiative launched by the various card schemes as a more secure method for authenticating a customer / shopper at the time of the transaction.

It is an extra security step you must take to process your order, but is intended to provide greater customer security. If you elect to pay for your order by Credit / Debit card and have already registered your Card for 3D Secure, you may be asked to enter your '3D Secure' password. Visa or MasterCard will then verify your Password and if the details you have provided are correct the transaction will continue as normal and be sent to the bank for authorisation.

If you have not registered your card before, you will have the option to do so, there and then.

Guarantee


We are anxious that you should be completely satisfied with your purchase. If for any reason you are not, or your order does not meet your requirements, then we offer a 14 day no quibble product returns policy.

Provided no damage has been caused (excepting that beyond your control) rendering the item unusable, then just return it to us within 14 days, and your order will be fully refunded to you immediately upon receipt of the returned item.

Reaching Us


If you have any questions or queries please feel free to contact us.

By E-mail at:



By Phone / Text:

0749 496 0389

By Mail:

Silver b3
5 The Stables
Charmouth
Dorset
DT6 6LY
South West England
United Kingdon

Privacy Policy


Silver b3 uses SSL encryption to protect your privacy and personal details. We do not collect, or store customers personal data for marketing purposes. Nor do we disclose, or share ANY such personal data / information to third parties for such purposes.

You will NOT receive ANY marketing communications from us unless you specifically request such contact

The collection of personal data is captured by 'Cookies' but is ONLY used on this shopping site to keep track of the contents of your 'shopping cart' once you have selected an item to purchase, and to capture customer / delivery addresses in order to fulfil the order placed.

Personal information is only stored, by means of such cookies, on your own Personal Computer (PC), or device, ONLY if you opt-in to the 'Remember Me' Option during the check-out process.

All data collected by this site is only used to:

A. Take and fulfil customer orders
B. Administer and maintain the proper retail function of the site
C. Provide ONLY information to relevant third-parties (Postal Services) in the form of address labels, necessary for the delivery of your order / goods purchased.

You can choose to manage the cookies we use on this Website through your own browser settings at any time. For more information about how to do this, and about cookies in general, please see below.

Please Note: Completely disabling cookies on your computer will prevent many websites from working correctly, and may mean that at best, you are prompted to re-enter information that would normally have been stored in a cookie, and at worst, prevent the 'Shopping Cart' on a retail site from functioning at all.

Returns Policy


If you do wish to return anything, you need to contact us as soon as possible and obtain acknowledgement. Provided no damage has been caused, (excepting that beyond your control) then securely package and return the item to us within 14 working days of the date the item was received by you, and your order will be fully refunded to you immediately upon receipt of the undamaged returned item.

We would strongly advise you to use a recorded method of despatch.
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